⭐ 2. Return Policy – Royal Baby (royalbaby.ae)

Overview

At Royal Baby, customer happiness is our priority. We ensure high-quality products with strict quality checks. If you face any issue with your order, we are here to help.

Return Eligibility

We accept returns under the following conditions:

1. Defective or Damaged Product

If the item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
We will arrange a replacement or refund.

2. Wrong Size or Wrong Item Delivered

If you received the wrong size or wrong product, please contact us immediately.

Items Not Eligible for Return

For hygiene and customization reasons, we do not accept returns for:

Worn or used items
Products with perfume/smell
Custom embroidery items
Personalized orders
Sale or clearance items
Pyjamas, rompers, innerwear

Return Conditions

To be accepted, the item must be:

Unused
Unwashed
In original packing
With all tags attached

Exchange Policy

We offer exchanges for:

Size issues (if the requested size is in stock)
Defective or wrongly delivered items

Customers may need to pay the two-way shipping fee unless the mistake is from our side.

Refund Policy

Refunds are issued in the form of:

Store credit
Exchange item
Original payment refund (only if applicable)

Refunds will be processed within 5–10 working days.

How to Request a Return

Order number
Reason for return
Product image/video

Email: support@royalbaby.ae

Return Policy